Boarding Policies and What to Bring
Boarding Policies
Jumpers and Climbers
Pets that are fence climbers and can jump over a 5-foot fence could voluntarily depart from the facility with little to no chance of stopping this pet. We are not responsible for dogs that voluntarily jump or climb a fence.
Check-In Time
Pet Parents and dogs may check-in during business hours, Monday through Sunday.
(Please see our Hours and Directions)
First-time boarders are suggested to arrive between 07:30 am and 11:00 am. This early arrival for long first day helps your pet to settle in and get acquainted with their doggie vacation environment. We bill very similar to hotel booking, if you check in at the end of a day you will be charged for the entire day.
Check-Out Time
Pet Parents and dogs may check-out during business hours Monday through Sunday. Check out time is 12:00 noon. Pets picked up by noon will not be charged for that day. You will always be charged a full day during the day of drop off. Pricing is very much like hotel pricing.
Making a Reservation
Reservations are required for your pet’s vacation, so before confirming your own travel plans, please make sure your pet has a suite reserved. Please note that reservations for the summer time and holidays will likely need to be made weeks in advance.
Reservations can be made by calling (770) 995-9122 or by filling out the online form here. If you request a reservation using our online form, we will send you a confirmation email. If for some reason you do not receive a confirmation email within 48 hours of submitting the form, please contact us to confirm the reservation. A credit card is required to hold a reservation for Long Term Boarding and Daycare reservations.
OPEN WOUNDS, if your pet has an open wound we retain the right to refuse service, and if you choose to board we accept no liability for the pet. Open wounds should be cared for by a vet and choosing to board them at a boarding facility increases the risk of infection, altered heatlh, and other serious conditions.
Restrictions
Pet Dogo Argentinos are not accepted. Akita will not be allowed into group play. Any aggressive dogs are not accepted. If our team determines upon drop off or at anytime during their stay that your dog is Human Aggressive they will be switched to Owner-Handle-Only and refused any future services. All dogs that are Owner-Handle-Only will be charged an additional fee of $25 per day during that stay.
OPEN WOUNDS, if your pet has an open wound we retain the right to refuse service, and if you choose to board we accept no liability for the pet. Open wounds should be cared for by a vet and choosing to board them at a boarding facility increases the risk of infection, altered heatlh, and other serious conditions.
Vaccinations
All pets must have current vaccinations, including Rabies, DHPP yearly, and either Bordetella or Intertrac yearly for Canine Cough. Canine Influenze is strongly recommended for your dogs as there is currenty an outbreak in Florida and Alabama as of 2022. Dogs that don’t have Canine Influenze two stages of vaccines covered for H3N8 and H3N2 will not have medical expenes covered for any possible sickness related with our services. Felines require Felux, Rabies, and FVRCP. All vaccinations must be administered by a veterinarian. Bordetella, Intertrac, also known as Canine Cough must be administered at least 5 days prior to boarding. Please email a copy of your pet’s current vaccination history or ask your vet to provide these records to Reservations@ourhouseb.com
Canceling a Reservation
Daycare, All cancellations need to be in sent via email at least the day before and not over the phone to avoid the charge for daycare.
A 72-hour notice is required when canceling a non-holiday reservation. Canceling within 72 hours will incur a cancellation fee of $45.00.
A minimum of 7 days’ notice is required when canceling any holiday reservations, including spring break. Holiday cancellation fee is $140.
We have experienced a lot of cancellation and our groomer works on commission. Grooming appointments may only be changed with an email to reservations@ourhouseb.com 2 business days prior to their scheduled appointment. Grooming dogs must be dropped off between 0800am-1000am or they are considered a no-show cancellation. No-show and cancellations within 48 hours of a grooming appointment will incur a $25 cancellation fee.
More than One Pet
Pets that are requested to be boarded together should be able to eat together without direct supervision, share the same space without direct supervision, and any injury that occurs from boarding with the requested pet is the sole responsibility of the owner. If your pets need to be separated each pet will be charged the full boarding rate
Holiday Busy Periods
Holidays are November 23-27 (Thanksgiving Week), December 23-26 (Christmas Week), December 30-January 1st (New Years Weekend), May 27-30th (Memorial Day weekend), September 2-5 (Labor Day Weekend), July 1-4,
Easter – Open
Memorial Day – Open
Independence Day – Office Closed/Care still provided
Labor Day – Open
Thanksgiving – Office Closed/Care still provided
Black Friday – Open
Christmas Eve – Open
Christmas Day – Office Closed/Care still provided
New Year’s Eve – Open
New Years Day – Open –
Group Play and Solo Play Session Rules
All dogs that are community friendly and spayed/neutered can join in group play sessions. Dogs that are serial humpers, dominant, or extremely scared do not do well in dog play sessions and are classified to traditional boarding. We hold a minimum of three 20 minute play sessions a day. Dogs that are solo players and are staying in the Presidential, Executive, Luxury, Window, and Petite Suites are brought outside 4x a day to enjoy the fresh air. Dogs in Private and Family Dens are brought out 3x a day regardless if in group play. Dogs that are destructive, human aggressive, or significantly dog aggressive are not brought out.
Things to bring
Bedding
It is our pleasure to provide bedding for all of our canine guests, so you may leave your pet’s bed at home. Please let us know if your pet is prone to chewing. We only accept brand new bedding if you choose to bring your own bedding so that we can deter the unwanted presence of fleas or other unwanted organisms. If you would like your pet to have a blanket just ask Our House team and we can provide your pet with a blanket. Pets that chew blankets will only receive a Kuranda bed for their bedding needs to prevent from damage and ingestion.
Food
Please bring your pet’s food for them to enjoy during their stay with us – and to ease any tummy troubles from new food while they are here. Please package dry food in a resealable container with your dog’s name on them.
House Food is available at $3 a day regardless of amount.
We do not accept Raw Meat.
Treats
Absolutely bring treats that your pet is accustomed to getting. Please do not bring treats and foods that your pet has never had before. An upset tummy is no way to spend a vacation. We Do Not administer Raw Hide treats.
Medications
We DO NOT force dogs to take oral meds.
Please remember to bring your pet’s medications. Medication that is packaged in a daily pill planner with day and am/pm designations are simpler to administer and provide the bests care for fur baby.
Medication, vitamins, supplements incur a $3.00 fee per day, per pet, and $7 per day, per pet for complicated medications. Do not place the medications mixed with your dogs food as medication administration may not be properly given in that manner. Bring the pill bottle and we will divide the pills in a daily planner.
We will crush pills, use pill pockets, mix with other food substances to try and get them to take their meds but for the safety of the team we do not force pets to take oral meds.
Topical medications, including ear and eye medicines, as well as medications that require additional handling, will cost $7 per day per pet. Please do not ask us to begin a new medication routine. Allergic reactions or resistance to topical applications should be discovered at home.
We do not administer meds to human aggressive pets.
Fleas & Ticks
Please make sure that your pet’s flea & tick treatment is current. You do not want to be responsible for other guests getting bugs. And importantly, with a current flea & tick treatment you can rest easy that your baby will not pick up one of those pesky little varmints.
Spay/Neuter
**All pets over the age of six (6) months must be spayed or neutered for group play. We will not accept any aggressive dogs for group play. If you have a bully breed dog, please make sure to bring them as a puppy so they can develop proper socialization skills.
***Dogs that go into heat or are in heat while staying at Our House Braselton will have to be picked up the same day they are notified during hours of operation. Any dog that is in heat that isn’t picked up will be charged an additional $100 for any portion of time the dog stays at OHB. Dogs that have multiple cycles of heat during their stay will incur a $100 per cycle. Our House Braselton reserves the right to make alternate arrangements at a vet or alternate boarding facility at your costs. Transport fees and additional boarding cost will apply.
Disheveled Dogs
Dogs that are brought in a disheveled manner will be required to be bathed and may be required to be groomed if they will be boarded with us. Our current rates for those services will be added to your bill. This allows for the standard of cleanliness to be upheld and ensure that other vacationing pets aren’t exposed to grime.